For inquiries please use the contact form at the end of this page
Find technical self help videos on the SUPPORT page
For inquiries please use the contact form at the end of this page
Find technical self help videos on the SUPPORT page
The top speed of the bikes is electronically limited to 13 mph, as they are configured for trailer operation. This limit can be increased by reprogramming with the Bafang BESST tool, which is commonly available at e-bike shops. You can also contact the US branch of Bafang for support through their website: Bafang USA Support.
Additionally, the speed can be further increased by replacing the front chainring with a larger one. The larger the chainring, the higher the potential speed. Here is a link to a 58-tooth chainring available on Amazon: 58-Tooth Chainring on Amazon.
A larger chainring typically requires a longer chain as well.
Check out our SUPPORT section with links to useful videos
Check out our SUPPORT section with links to many instructional videos on service and maintenance for the scooters.
For spare parts and repairs you can also reach out to https://www.fixmyurbe.com/, a non-affiliated service run by one of our former technicians.
Check out our SUPPORT section with links to many instructional videos on service and maintenance for the bikes and trailers.
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After 9 remarkable years of innovation and commitment in the green delivery and electric scooter industry, it is with a heavy heart that we announce the closure of Llama, formerly known as URB-E.
From pioneering consumer electric scooters to evolving into a platform for containerized cargo bikes, Llama has always strived to transform urban mobility. Our vehicles have traveled millions of miles, each mile replacing a car or van, helping to reduce emissions and ease congestion.
Thank you to everyone who joined and supported us on this journey. Your belief in our mission has been invaluable!!